Terms & Conditions

1. Definitions

• "Company" means VrumaLabs, incorporated in India.
• "Services" means all technology services, consulting, and software products provided by VrumaLabs.
• "User" / "Client" means any individual or entity accessing or using our Services.
• "Products" means Firewall Lens, Cartlist, Extenrix, and any future in-house software.
• "Agreement" means these Terms together with any applicable service agreement or statement of work.

2. Acceptance of Terms

By accessing our website, engaging our services, or using our products, you confirm that you are at least 18 years of age, have the legal capacity to enter into contracts under the Indian Contract Act, 1872, and agree to these Terms in full.

3. Services

VrumaLabs provides technology services including AI & chatbot development, cybersecurity engagements, cloud & network security, web and mobile development, and workflow automation. The specific scope, deliverables, timelines, and fees for each engagement are defined in a separate Statement of Work (SOW) or Service Agreement.

We reserve the right to refuse service to any party at our sole discretion.

4. Payment Terms

• All fees are quoted and invoiced in Indian Rupees (INR) unless otherwise agreed in writing.
• Invoices are payable within 30 days of issuance unless stated otherwise in the SOW.
• Late payments attract interest at 18% per annum from the due date.
• All fees are exclusive of applicable taxes including GST, which shall be charged in addition at the prevailing rate.
• Refunds, if applicable, are governed by the terms of the individual service agreement.

5. Intellectual Property

All intellectual property created by VrumaLabs prior to or independently of an engagement (including our products, frameworks, and methodologies) remains the exclusive property of VrumaLabs.

Custom deliverables created specifically for a client under a paid engagement will vest in the client upon full payment, as specified in the applicable SOW. VrumaLabs retains a non-exclusive, royalty-free licence to use general methodologies and learnings.

6. Confidentiality

Both parties agree to keep confidential all non-public information disclosed during the engagement. This obligation survives termination of the Agreement for a period of 3 years. Standard exceptions apply for information that is publicly available, independently developed, or required to be disclosed by law.

7. Limitation of Liability

To the fullest extent permitted by Indian law, VrumaLabs' total liability for any claim arising from our services shall not exceed the total fees paid by the Client in the three months preceding the claim. We are not liable for indirect, consequential, incidental, or punitive damages.

This limitation does not apply to liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

8. Warranties and Disclaimers

We warrant that services will be performed with reasonable skill and care. Our website and products are provided "as is" without warranties of any kind, express or implied, to the extent permitted by law.

9. Termination

Either party may terminate a service engagement with 30 days' written notice. VrumaLabs may terminate immediately for material breach, non-payment, or if continuing the engagement would violate applicable law. Upon termination, the Client shall pay for all work completed to the date of termination.

10. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by mutual agreement. The seat of arbitration shall be India. The courts of India shall have exclusive jurisdiction for interim relief.

11. Amendments

We may amend these Terms at any time by posting the updated version on our website. Continued use of our services after the effective date of changes constitutes acceptance. For active service engagements, material changes require written agreement from both parties.

12. Contact

For any queries regarding these Terms:
Email: legal@vrumalabs.com
General: hello@vrumalabs.com